Terms of Service :

1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel for the customer.
2. The subletting and re-letting of the rooms provided and their use for purposes other than accommodation require the prior written consent of the hotel.
3. The customer's terms and conditions only apply if this has been agreed in advance.

Conclusion of contract, prices, payment, offsetting
1. The contract is concluded when the hotel accepts the customer's application. The hotel is free to confirm the room booking in writing.

2. The contractual partners are the hotel and the customer. If a third party has ordered for the customer, they are liable to the hotel together with the customer as joint debtor for all obligations arising from the hotel accommodation contract, provided that the hotel has a corresponding declaration from the third party.
3. The hotel is liable for its obligations under the contract. In the area that is not typical for the service, liability is limited to intent and gross negligence on the part of the hotel.
4. The limitation period for all customer claims is 6 months.
5. This limitation of liability and short limitation period also apply in favor of the hotel in the event of a breach of obligations when initiating the contract and positive breach of contract.

Services, prices, payment, offsetting
1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
2. The customer is obliged to pay the applicable or agreed hotel prices for rooms provided and for other services used. This also applies to services and expenses of the hotel arranged by the customer for third parties.
3. The agreed prices include the respective statutory VAT. If the period between the conclusion of the contract and the fulfillment of the contract exceeds 4 months and the price generally charged by the hotel for such services increases, the hotel can increase the contractually agreed price appropriately, but by no more than 10%.
4. The hotel can also change the prices if the customer subsequently requests changes to the number of booked rooms, the hotel's services or the length of stay of the guests and the hotel agrees to this.
5. Hotel invoices without a due date are payable within 7 days of receipt of the invoice without deduction. The hotel is entitled to make accrued claims due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge interest at a rate of 4% above the respective discount rate of the Deutsche Bundesbank.
6. The hotel is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
7. The customer can only offset or reduce a claim from the hotel with an undisputed or legally binding claim.

Withdrawal by the customer (cancellation)
1. A cancellation must always be made in writing (by e-mail, fax or letter). The cancellation fees are staggered as follows: Cancellations between the
14th and 8th days before the day of arrival: 50%,
7th and 3rd days before the day of arrival: 65%, within 48 hours before the reserved booking 80% of the total invoice amount.
In the event of non-cancellation and no-show, 100% of the total invoice amount will be charged.
The cancellation fee will be reduced by the amount that the hotel achieves by re-letting the reserved room.
The customer is free to prove that the hotel has not suffered any damage or that the damage incurred is lower than the flat rate required.
In the event of an earlier departure (for whatever reason), the entire amount remains due, unless a withdrawal from the contract has been agreed in writing between the “Hotel-Pension zum Markt” and the guest. This cancellation agreement must be made in writing upon conclusion of the contract. This agreement must be expressly confirmed in writing by the hotel, only then can the guest withdraw from the contract by the agreed time without having to pay the hotel any claims for payment or damages. The guest's right of withdrawal expires if the guest fails to notify the hotel in writing (by e-mail, fax or letter) by the agreed date of withdrawal. It should be noted that the time of receipt of the cancellation at the hotel counts, not when it was sent. If the withdrawal does not take place in due time, the agreed price from the contract must also be paid if the guest exceeds the contractual Lepower is not used. If the guest does not make use of the room, the hotel must offset the income from renting the room to other parties as well as saved expenses. In the event of a later arrival and if the booked room is not used in the meantime, the guest is obliged to bear the costs for this.
4. The hotel is free to flat-rate the damage incurred and to be compensated by the customer. The customer is then obliged to pay 80% of the contractually agreed price for accommodation with or without breakfast, and 70% for half-board arrangements. The customer is free to prove that no damage has occurred or that the damage incurred by the hotel is lower than the flat rate required.

cancellation of the hotel
1. If a cancellation by the customer within a certain period of time has been agreed in writing, the hotel is entitled to cancel the contract during this period if there are inquiries from other customers about the contractually booked rooms and the customer asks the hotel about his right to cancel not waived.
2. If an agreed advance payment is not made even after a reasonable period of grace set by the hotel has expired with the threat of rejection, the hotel is also entitled to withdraw from the contract.
3. Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for a materially justifiable reason, for example if: - force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract
- the hotel has justified reason to believe that the use of the hotel's services could jeopardize the smooth running of business, the security or the reputation of the hotel in public, without this being attributable to the hotel's area of ​​control or organization.
- there is a violation of the scope of paragraph 2
4. The hotel must immediately inform the customer of the exercise of the right of withdrawal.
5. If the hotel withdraws with justification, the customer is not entitled to compensation.

Room provision, handover and return
1. The customer does not acquire the right to be provided specific rooms.
2. Booked rooms are available to the customer from 2 p.m. on the agreed arrival date.
The customer has no right to earlier availability.
On the agreed day of departure, the rooms must be made available to the hotel by 11:00 a.m. at the latest. After that, the hotel can charge 50% of the full accommodation price (list price) for the additional use of the room up to 6 p.m. and 100% after 6 p.m. The customer is free to prove to the hotel that no damage or a significantly lower damage was incurred.

Liability of the Hotel
1. The hotel is liable for the diligence of a prudent businessman. This liability is in the non-performance-typical area, but limited to performance defects, damage, consequential damage or disruptions that are due to intent or gross negligence on the part of the hotel. Should disruptions or defects occur in the hotel's services, the hotel will endeavor to remedy the situation if it becomes aware of it or if the customer complains immediately. The customer is obliged to do what is reasonable for him to remedy the disruption and to keep possible damage to a minimum.
2. The hotel is liable to the customer for items brought in according to the statutory provisions.
The liability claims expire if the customer does not notify the hotel immediately after learning of the loss, destruction or damage (§ 703 BGB).
3. The statutory provisions apply to the unlimited liability of the hotel.
4. If the customer is provided with a parking space in the hotel car park, even for a fee, this does not result in a safekeeping contract. The hotel is not liable in the event of loss or damage to motor vehicles parked or maneuvered on the hotel property and their contents, except in the case of intent or gross negligence. This also applies to vicarious agents of the hotel.
5. Wake-up calls are carried out by the hotel with the utmost care. Claims for damages, except due to gross negligence or intent, are excluded.
6. Messages, mail and shipments of goods for guests are treated with the utmost care. The hotel takes care of the delivery, storage and - if requested - the forwarding of the same for a fee. Claims for damages, except due to gross negligence or intent, are excluded.

Final Provisions
1. Changes or additions to the contract, the acceptance of applications or these terms and conditions for hotel accommodation should be made in writing. Unilateral changes or additions by the customer are invalid.
2. The place of performance and payment is the hotel's registered office.
3. Exclusive place of jurisdiction - also for check

Hotel-Pension to the Market

Hotel-Pension zum Markt - Inh. K. Wegener - Bäckerstraße 12 - 04860 Torgau - Tel. (03421)711379 - Fax: 712528